Frequently asked questions
How do I personalize my gift?
On the product page, type the name or upload your photo in the Personalize it box, check the spelling, then add it to your cart. Your personalization shows in the cart and in your order confirmation.
Can I change my personalization after I order?
Email cs@eazydyllc.com as soon as possible with your order number. Each gift goes into production soon after you order, so we can only make changes before production starts.
How long will my order take?
Each gift is made to order first. The production time is shown on the product page. After that, your order ships with tracking, and delivery time depends on your country.
Do you ship to my country?
We ship to the United States and 14 more countries: Canada, Australia, New Zealand, Japan, South Korea, Singapore, Hong Kong, Malaysia, the Philippines, the United Arab Emirates, Mexico, Brazil, Norway and Switzerland. Shipping is free to all of them except Brazil, where a small shipping fee is shown at checkout.
What kind of photo should I upload?
A clear, well-lit photo, ideally taken in daylight, where the face or pet fills most of the frame. JPG, PNG, WEBP and HEIC files up to 10 MB work.
What if my order arrives damaged or wrong?
Email cs@eazydyllc.com within 30 days of delivery with your order number and a photo. If your order is damaged, defective, or different from what you entered, we will send a replacement or a refund.
Can I return an item?
Because our gifts are made to order, we can't accept returns for a change of mind. Damaged, defective or incorrect items are always covered, as described above.
How do I track my order?
When your order ships, we email you a tracking link. You can also find it on our Track your order page.