Refund policy

Last updated: October 21, 2026

Every EAZYDY gift is made to order, and many are personalized with a name or photo. Because of that, we can't accept returns or exchanges for a change of mind, or for personalization that was entered with a mistake at checkout.

If something goes wrong, we will make it right

If your order arrives damaged, defective, or different from what you entered at checkout, email cs@eazydyllc.com within 30 days of delivery and include:

your order number
a photo of the item that shows the problem

We will send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back unless we ask you to.

Lost packages

If your tracking shows no movement for 30 days, or your package is marked as delivered but you can't find it, email us. We will work with the carrier to find it, or send a replacement.

Cancellations and changes

We start making each gift soon after you order. If you need to cancel or change your order, including the personalization or the shipping address, email us within 12 hours of placing it. After that, production may have started and the order can no longer be cancelled.